Privacy Policy

1. Information We Collect

• Work email address — collected one time for professional eligibility verification only; not used for ongoing login or marketing after verification
• Personal email address — used for account login, password resets, and account recovery
• Professional profile data — role level, industry, company size, revenue range, conversation intent, and other information provided during onboarding; used for matching purposes
• LinkedIn profile URL — provided during application for eligibility review; not shared with other users
• Conversation content — text messages exchanged within conversations; stored only as necessary to operate the service, subject to the retention and deletion rules described in this Policy
• Subscription and billing information — TRUVIXA may receive limited billing, subscription status, transaction, or account information from Apple App Store, Google Play, Stripe, or another payment provider to operate and verify your subscription. Full payment card details are processed by the payment provider, not TRUVIXA
• Usage data — basic app interaction data used to maintain service stability and security; not linked to identifiable individuals for advertising purposes
• Session data — login session information stored on your device per your preference

We do not collect location data, contacts, photos, or device hardware identifiers beyond what is technically necessary to operate the app.

2. How We Use Your Information

• To create and manage your account
• To verify your professional eligibility via work email
• To match you with compatible conversation partners based on professional context
• To deliver and operate the private conversation feature
• To process and manage your subscription
• To send account-related communications (e.g., password resets, subscription notices)
• To investigate and resolve reported violations
• To maintain platform security and stability
• To comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for advertising or marketing purposes.

3. Work Email Usage

• Your work email is used solely for one-time professional eligibility verification
• It is not used for login, marketing, or communications after verification
• It is not visible to other users
• The domain of your work email may be stored to support matching logic, such as avoiding same-company matches

4. Conversation Data & Identifiers

• Conversations are private and designed to remain between matched participants. They are not publicly displayed
• You are identified within conversations only by a system-generated anonymous identifier — not your real name or employer
• Your real name, employer, contact information, and work email are not shared with other users
• TRUVIXA does not operate public profiles, public feeds, public member browsing, searchable member directories, or recruiter-facing directories
• Conversations are subject to reporting, safety, moderation, legal, technical, and backup exceptions described in this Policy
• TRUVIXA does not claim absolute anonymity. Using system-generated identifiers reduces, but does not eliminate, all risks associated with participating in digital conversations

5. Message Deletion & Data Retention

• Conversation content: Ordinary conversation content is intended to be deleted after a conversation ends, unless the conversation or content has been reported, flagged, retained for safety, moderation, or legal reasons, required for dispute resolution, required by law, or needed to protect TRUVIXA, users, or others
• Active accounts: Profile and account data is retained while your account is active
• Account deletion: Deleting your account initiates removal of your profile and associated data, subject to the exceptions noted in our Data Deletion Policy
• Reports and moderation records: May be retained for safety, legal compliance, and enforcement purposes even after account deletion
• Subscription and billing records: May be retained as required for tax, accounting, payment processing, fraud prevention, or legal purposes
• Backups and logs: Deletion may not immediately remove information already retained in backups, logs, legal holds, or moderation records until applicable retention periods expire

6. Data Sharing & Third Parties

• We do not sell, rent, or trade your personal data to third parties
• We use service providers necessary to operate the app, including email delivery (Resend), payment processing (Apple App Store, Google Play, Stripe, or another approved provider), and infrastructure providers
• Each service provider receives only the information necessary for their function
• We may disclose data if required by law, court order, or to protect the safety of users or the public
• In the event of a business transfer, your data may be transferred as part of that transaction

7. Subscription & Payment Data

Subscription purchases made through Apple App Store, Google Play, Stripe, or another approved payment provider are subject to those providers' privacy policies and data practices. TRUVIXA receives limited information needed to verify and operate your subscription (such as subscription status and renewal dates) but does not receive or store full payment card details.

8. Reporting & Moderation

• You may report any conversation using the in-app report feature
• Reported content may be reviewed by our moderation team for safety, legal compliance, and enforcement
• Conversations are not proactively monitored; review occurs when a report is submitted or as required for legal or safety reasons
• Violations may result in account restriction, suspension, or permanent removal

9. Session & Device Storage

• If you choose "Stay signed in," your session is stored in your device's local storage
• If you do not choose this option, your session is stored in session storage and cleared when you close the app
• You can sign out at any time from Account Settings, which clears locally stored session data

10. Your Rights & Choices

• Access — You may request a summary of data we hold about you
• Correction — You may update certain profile information from Account Settings
• Deletion — You may delete your account from Account Settings or submit a deletion request; see our Data Deletion Policy for details on what may be retained
• Transactional emails — Required for account operation (e.g., password resets, subscription notices) and cannot be opted out of while your account is active

To exercise any of these rights, contact us at support@jointruvixa.com.

11. Security

• Passwords are stored as one-way cryptographic hashes and are never stored in plain text
• All data transmission uses HTTPS encryption
• We implement reasonable technical and organizational safeguards to protect your data
• No method of transmission or storage is completely secure; we cannot guarantee absolute data security

12. Children's Privacy

TRUVIXA is not intended for users under the age of 18. We do not knowingly collect personal information from anyone under 18. If we become aware that a minor has created an account, we will delete the account and associated data promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will indicate the date of the most recent update at the top of this page. Continued use of TRUVIXA after changes constitutes acceptance of the updated Policy.

14. Contact

For privacy, data deletion, or account-related requests, contact us at:

Email: support@jointruvixa.com

Phone: 405-209-9782

Speaktacular, LLC · 9905 S. Pennsylvania Ave., Suite A · Oklahoma City, OK